Mr. Cooper 4+

One of the best

I’ve had multiple loan companies on my house loan and none of them compare to Mr. Cooper in general let alone this APP. I’d prefer to manually pay my payments each month just in case I don’t have enough saved up. I can literally just swipe my finger and can make a payment anytime I want for free. My other company made me make payments over the phone through an automated system which would take close to ten minutes per call. This APP also has a FAQ about your loan and anything you really need. I hope that my loan will stay with this company for the rest of its duration. Couldn’t be happier

This app used to be great, not anymore

The app used to work fine. Use Face ID to log in and all is well. But now it asks for password and user name everytime and does not give access to saved passwords on the iPhone to use Face ID anymore. Something changed. Face ID works from the website directly on safari, but not via the app. No longer use the app just go to the webpage.

Edit: the developer response did not address the issue. The app now forces you to enter the information in manually everytime and does not store in memory. It does not store in saved passwords from the app. This is a simple fix that can be resolved with an update. But it’s not being fixed. You need to pick up an iPhone, download the app, and use the app and see for yourself that it does not save information and the link to the website will not save the data either unless you click to open it in a separate browser and not the in app browser. You will need to physically do this yourself to verify. Just allow access to saved passwords within the app again, or revert to previous version that was working.

Developer Response ,

We've heard from our users about changes to our app that affect how you sign in. Our latest update no longer uses biometric screening (like face ID or touch ID) to log in. Instead, you will need to click the "sign on" button which will take you to the Mr. Cooper web page. From there, you can enter your username and password to complete the login process. Once you're in, you'll be taken back to the app and can continue using it without having to log in again. Depending on your device, you may be able to save your login info after your first sign in. At this time we do not know if this is a feature that will be implemented in the future.

You are welcome to call our escalations line at 888-509-2432 at any time. Since it's a small team, we are here Monday - Friday from 8 am - 5 pm CST. If there's something I can assist you with, I'm happy to help - you can email me at Social.Media@Mrcooper.com. Thanks!

Payment system is a joke

The application seems nice at first but irrespective payments selection, it applies payments the way it feels like it. One must call each time a payment is made to have someone else correct it on the other side.

As a matter of fact, I’m starting to believe this buggy service is considered a feature on their side because every time Ive called in to have a payment corrected according to my expectations and not to the application’s behavior, I’m “offered” refinancing.

It doesn’t matter if the payment is made using the phone app or the website itself; it always applies payments erroneously if you’re making extra payments towards the mortgage principal at the same time you’re paying a monthly mortgage payment in advanced.

The one feature that’s supposed to work, which is allowing customers to make payments easily, it’s the one that doesn’t work at large.

Please stop requiring your employees to offer refinancing over the phone when customers call because your stupid applications don’t work properly. We are not calling for phone advertisements. It isn’t cool!

On the bright side, their customer support representatives have been rather professional and very nice people in general, which is appreciated.